Returns Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and returned to us in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 
Gift cards are non-returnable


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit for the product order amount will be applied to your credit card or original method of payment, within a certain amount of days. The original shipping cost of the order will not be refunded.

If the elastic in your friendship bead bracelets becomes baggy over time, please contact us. If you return your bracelet to us, we will happily restring your bracelet for you. 



Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thefriendshipgiftco.co.uk

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thefriendshipgiftco.co.uk and send your item to: 82 Railway Crescent, Shipston-on-Stour, CV36 4GE, United Kingdom. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned product/s. Once the returned item is received, a gift certificate will be sent to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Shipping 
To return your product, you should mail your product to: 82 Railway Crescent, Shipston-on-Stour, CV36 4GE, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 

If you are shipping an item over £50, we recommend you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.