Frequently Asked Questions
At The Friendship Gift Company, the safety of our staff and our customers is our highest priority at all times. Please click to read our Covid-19 safety statement.
What are friendship bead bracelets made from?
We’ve chosen a selection of natural and/or semi precious gemstones that not only look beautiful, but are believed to have positive energies and benefits. Please see our product pages for more detailed product information.
Do the beads have meaning?
Yes. Our friendship bead bracelets are made using natural and/or semi precious gemstones that not only look beautiful, but are believed to have positive energies and benefits. Please see our product pages for more detailed product information.
Do Friendship Bead Bracelets come with gift packaging?
Yes. Bracelets come gift boxed in a black ‘lift lid’ box design with black foam inner, wrapped in a printed coloured card band. Each bracelet also comes with a product description card inside the box, introducing the product and describing the properties of the beads.
Can I get free delivery?
Yes. All orders enjoy free delivery using Royal Mail's 1st Class 'Signed for' service. Please see our shipping policy for more information.
Can I send a friendship bead bracelet directly to a friend as a gift?
Yes, we can ship the friendship bead bracelet directly to your friend. Simply input their address on the 'shipping address'. You can even include a personalised message which we will print on the delivery dispatch note. Delivery dispatch notes do not include prices.
Are Friendship Bead Bracelets made in the UK?
Yes. Friendship bead bracelets are made here in our studio, located in the corner of the Warwickshire Cotswolds.
Are friendship bead bracelets a standard size?
Yes. Bracelets are a standard size to comfortably fit a 17cm wrist. If you would like your bracelet made to a different size, please make a note at checkout and email us with your order number and specific requirements to email@example.com
What is the 'friendship knot' in the bracelet?
The friendship knot in our friendship bead bracelet is a sterling silver round bead with our ‘friendship knot’ logo engraved on it. The sentiment behind the friendship knot bead is that your friend will enjoy always having a symbol of your friendship with them.
How long wil my order take to arrive?
Because every friendship bead bracelet is handmade, we aim to dispatch all orders within 24-28 hours. UK orders are dispatched on a Royal Mail 1st Class 'Signed For' service. You will receive an email when your order has been shipped to you. Please see our shipping policy for more information.
Can you ship to customers overseas?
Unfortunately, we can only ship to customers in UK at the moment.
Are friendship bead bracelets easy to wear?
Yes. We know how frustrating it can be to try and fasten a bracelet catch on your own wrist, which is why our friendship bead bracelets are elasticated so that you can easily roll them on to your wrist. Please see our product care page for more information.
Are friendship bead bracelets suitable for people with skin allergies?
Our metal ‘friendship knot’ beads are made from sterling silver and we have safety certification to confirm that they do not contain lead, nickel or cadmium. We use beading elastic which meets both US and EU product safety criteria.
What happens if the elastic in my friendship bead bracelet stretches?
In the unlikely event that the elastic in your friendship bead bracelets becomes baggy over time, please contact us. If you return your bracelet to us, we will happily restring your bracelet for you. Please see our returns policy for more information.
Are friendship bead bracelets suitable for children?
No. Friendship bead bracelets are not designed or safety tested to be worn by children. Please keep children (and pets) safe by keeping your bracelet safely on your wrist and out of their way. Do not allow children to put the beads in their mouth as this could cause a choking hazard.
Are there any care instructions I should be aware of?
Friendship bead bracelets are easy and comfortable to wear, and have been carefully designed, made and tested with your safety and comfort in mind. To help keep your bracelet in tip-top condition for as long as possible, please read our product care guidelines.
What is your returns policy?
Our standard returns policy is 30 days and to be eligible for a return, your item must be unused and returned to us in the same condition that you received it. It must also be in the original packaging. Please see our full returns policy for more information.
Can I get my friendship bead bracelet wet?
Your friendship bead bracelet is made from semi-precious stones and glass beads which are not affected by water, and sterling silver which is unlikely to corrode if it gets wet. But friendship bead bracelets are not designed for use with detergents, soaps, and chemicals that we come into everyday contact with. It is recommended that you wear your bracelet on your non-dominant hand to reduce wear, and to remove your friendship bead bracelet when washing or swimming.
How should I clean my friendship bead bracelet?
If your friendship bead bracelet gets dirty, simply wipe it with a clean, damp cloth. Do not soak your beads in water or any other cleaning solution as this may affect the beads and will deteriorate the elastic.
What if I have a problem with my friendship bead bracelet?
We work hard to be an ethical, honest and reputable company. As well as ensuring we meet required legalities, we are a small family business and your approval matters to us. We want you to be delighted with your purchase and for you to recommend us to your friends. If you have any queries or problems with your friendship bead bracelet, please email firstname.lastname@example.org and we will do what we can to resolve the issue for you.
If any safety issues or concerns arise relating to our products or materials used, we pledge to act swiftly and responsibly to inform customers directly, with clear information on suggested action or recall criteria.